What services do we provide?
Qiao Qiao Chinese is an online platform that provides one-to-one Mandarin tutoring services. You can choose your own tutor, and schedule a 25-minute course anywhere, anytime. You can replay the video of your lesson, do homework, comment on your tutor and get feedbacks all online at your convenience through your Qiao Qiao account.
What does a typical course look like?
We split the screen so that you can video chat with the tutor while following the course materials in slides. For more details on the course, please visit here.
What do I need to take the online course?
A computer (with a camera) or an iPad is pretty much all you need, plus a stable internet connection. For computer users, please log on to our website with a regular browser like Chrome, Safari, Firefox, Edge etc. For iPad/iPhone users, you can download our free app at the App Store. The first course needs an additional five minutes to test the microphone, speaker, and other technical configurations.
How do I know if this course is right for my child?
Your satisfaction is all we care about. We offer a FREE course to every new user, so that you and your child can try if RISK FREE. The initial course will also be used to determine your child's Mandarin level, so that we can design a personalized curriculum. Sign up today !
How can I choose a tutor and schedule a course?
After you agree to our proposed plan, log into your Qiao Qiao account and browse our database of tutors. Each tutor has their own homepage that describes his/her background, teaching experience, hobbies and personalities, with pictures and videos. Make a choice, check their calendar, and book a course at a time that fits your schedule. Log in at the scheduled time, and your tutor will be waiting for you.
Can I cancel or re-schedule a lesson?
Of course. Canceling or re-scheduling is easy as one click. But please be sure to cancel/re-schedule at least 24 hours ahead, or you will be charged for the "missed" class.
How do I pay, and what is your refund policy?
After you agree to our proposed study plan, you can log into your Qiao Qiao account and buy course packages based on your needs. The more courses you purchase, the more free bonus lessons you'll receive! We offer a simple process to be refunded for un-used lessons.
How do I contact you with questions or for support?
We are always here to help. You can email us at firstname.lastname@example.org, call +1-650-797-8246 (from USA) or +86-10-5242-0305 (from CHINA), leave us a message on Facebook or Twitter, or contact our course consultant at any time. We welcome your feedback or suggestions.